If you aren't sure, contact a support engineer to help you with your support case before you enable advanced logging. There may be other issues that advanced logging can capture. For More information about SaRA, see the following article in the Microsoft Knowledge Base:įix Outlook and Office 365 issues with Support and Recovery Assistant for Office 365 For known performance issues that are caused by add-ins, large mailboxes, or folders, use the Microsoft Support and Recovery Assistant (SaRA) tool.
Neither of these problem scenarios can be analyzed by the advanced logging that is discussed in this article. For example, slow startup times can be caused by interactions with add-ins, and slow folder access can be caused by large mailboxes or folders. Note You may experience these issues for a variety of problems that may not be captured by this advanced RPC logging. In this situation, you experience one or more of the following issues: You typically use ETW logging on the Microsoft Exchange server where you have a mailbox. When you enable ETW logging, an event trace log (.etl) file is generated. Compared to earlier versions of Microsoft Outlook, Outlook 2010 and later versions provide an easy method to enable advanced logging: through Event Tracing for Windows (ETW).
